IF I place an order today, how soon
will I receive it?
will I receive it?
- We process domestic orders within 5 business days.
- UPS Ground In Transit Time map provides expected ground
delivery times to your area. - Please see the shipping page for information on shipping cost,
methods, and transit times. - We will contact you if there is a problem shipping your order.
- Holiday Shipping Schedule lists order cut off dates for holiday
delivery. - International Addresses - Please see our international Shipping
page.
I can't find the add to cart button.
- It is the "Order Now" button.
- Your page did not fully load. Click the refresh button at the
top of your browser. - You need to scroll farther down the page. Scroll down below
all text to find it. Make sure the button in your right hand
scroll bar is touching the bottom arrow. - You are on an information only page. Look for links to
product pages, or on the left hand side of your browser, there
is a list of pages on our website. Click on the word "lights"
then choose a category ("critters" are animals, "winged ones"
are birds, insects, or anything with wings). Then click on
your choice, this will bring you to a list of lights from your
desired category. Click an any one of these to view the
product page for this light.
Items in my cart disappear - why?
- Browsers use cookies to maintain your shopping cart.
However, only one set can be used at a time (this is a
limitation of browsers, not an issue with our site). - If you entered our site from an outside link, then click on other
items live on our site, you may be switching between cookie
carts, so that items from the first cart will not show up in the
second. - We recommend starting fresh by clicking links on our site to
begin your shopping, rather than the link which brought you to
our site.
I think I placed an order, but why
didn't I receive a confirmation email.
didn't I receive a confirmation email.
- If you did not reach the Order Confirmation Screen with your
order number at the top, you may not have submitted the final
page. - You entered an incorrect email address or your email box was
full. Check your email and account then email us immediately
with your correct information. - Your automatic Order Confirmation Email went to your bulk
or spam folder. Please check these locations before contacting
us.
Has my order been shipped?
- Order Status Information can be found on the order status
page or in your shipping notification email. - Your automatic Order Confirmation Email went to your bulk
or spam folder. Please check these locations before emailing
us. - We CAN NOT answer questions by phone about order status
or delivery dates. Please understand that we are a small
artisan studio and such inquires directly affect production and
order processing times. Our goal is to ship you high quality
items as quickly as we can. - Thank you very much for your understanding.
Are all items in stock?
- Out of stock items are immediately updated. Your chosen
item's product page, under the listing of "Orderable" it will say
"no". These items you will NOT be able to place in your cart.
So if you can put it in your cart or you see the word "yes"
after the word "Orderable", you can assume it is in stock. We
will contact you immediately if there is a problem. - We can usually get out of stock items back in stock within 2
weeks.
My question has not been answered
here.
Northern Night Lights
ATTN: Customer Service
16016 Vintage St. N.W.
Andover, MN 55304
here.
- If your question has not been answered here please contact us
at customer service, or you can write to our studio at:
Northern Night Lights
ATTN: Customer Service
16016 Vintage St. N.W.
Andover, MN 55304
- or you can use our easy email form below.
| Hand Crafted Stained Glass Night Lights All Original Designs No Two Exactly Alike! |
Last Updated December 1, 2006
How do I place an order with my
credit card?
Go to our "How Do I Order" page.
credit card?
Go to our "How Do I Order" page.